Honor Lock (Third Party)

• Please use the following resources for Honorlock issues as it is a third party service not maintained by the Office of Technology. 
•  
• The following resources will help you review and interpret results from Honorlock exams:

Exam Review Best Practices

• · Understand Your Honorlock Results(https://honorlock.kb.help/how-to-view-your-honorlock-results/): The Recommended Sessions Tab helps you prioritize your review time
• · Reviewing Results Best Practices(https://honorlock.kb.help/reviewing-session-results-best-practices/): Tips to help you maximize your review time
• · Understand A-F-V2(https://honorlock.com/blog/reviewing-proctored-exams/): Learn to quickly analyze and review proctoring results with this interactive guide
• · How to Interpret Flags(https://honorlock.kb.help/how-to-interpret-flags/): Better understand Honorlock’s flagging system with examples
• · Post-Exam Strategy Guide(https://honorlock.com/blog/how-to-talk-to-students-suspected-of-cheating/): Apply practical strategies and leverage example talk tracks to speak with students suspected of cheating
• · How Honorlock Saves You Time(https://go.honorlock.com/honor-faculty-time): Discover the three ways we help you save valuable exam review time

For additional information, visit the Honorlock Knowledge Base or connect with their 24/7/365 support.

 In addition, be aware that Honorlock requires that you work only on a current version of Chrome web browser.  Sometimes Mac users accidentally use Safari or Firefox.  However, Honorlock only works with Chrome and requires an extension to run.  I would encourage you to try the following steps:

1. Check to make sure you have the most current version of Chrome available for your system (even if it is a little older).

2. Completely clear the web browser history and cache before attempting the exam.

3. Follow the prompts with Honorlock to install the needed extensions.

4. Use Honorlock's chat and support (integrated into Blackboard).


Lastly, make sure that the tool is properly configured by your instructors.  We are encountering some instances where instructors don't have the test properly configured.  Make sure it is just you having the issue and not the entire class. 

For Instructors Not Be able to Configure Honorlock Properly:

To resolve the issue you remove the old settings in the exam. To do this you will want to follow the steps in the following video and tutorials:

How to remove old settings:
https://lewisu.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=ecd42908-7f2c-4854-97dd-b34f0113f2b6

Written instructions:
https://docs.google.com/document/d/1B_9xAmFA66z6ZVrFkS6gyIaSdylJHrZCDnZ17XgNlUI/edit?tab=t.0

Getting Started with Honorlock:
https://lewisu.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=c2450a35-7a18-4a6c-911a-b30e0126a649