Popular Services

Assistance with Blackboard Course Requests.

For help with Account Access/Login.

Request support for local printers and scanners, including guidance for Ricoh/Savin device support.

For help with M365 (Office 365) and other cloud-based enterprise applications.

Banner Faculty Staff/ Issues, Access Request, Self Service, Student Related Issues.

For help with software licensed for the university, or provided through the cloud, such as Adobe Creative Cloud (Acrobat, Spark, etc.) SPSS.

For help with telephone services, including Avaya and Microsoft Teams softphones.

Use this service to request assistance from Human Resources.

Support related to Meeting, Events, or Conference Technology Setup

For help with Internet or Network issues (wired or wireless).

Support request related to, University Owned- PC Laptop, PC Desktop, Mac Desktop, Mac Laptop, Scanner, Tablets.

Request change in Banner 9, Email, Equipment Changes/Moves, HR- Staff GA Accounts, P:/Drive Folder, Phone& Voicemail, Student Worker account.

Account Changes. Termination, VPN Access and Login Fac/Staff, Web Access

Blackboard Student Related Issues.

Use this service to submit a ticket on behalf of an employee, advisee, or student who is having issues submitting a self-service ticket on the Lewis Service Portal.

For help with Email issues.

To request help with multimedia or audio-visual (AV) equipment in classrooms
and meetings.

Issues Related to Assessments, Assignments, Access, BB Email, BB Outage.

Access to Drives, Backups, Change Request, Configuration, Folder Access Request.

Submit requests for software purchases or renewals to ensure compliance, security, accessibility, and procurement review requirements.

Inventory for user equipment.

Request software integration issues.

Submit a Reporting Request/Issue

Support requests for Computer/ Peripheral Move, Add, Changes.

For help with mobile devices such as cell phones, Android tablets, and iPads.